Hospitality

Satisfactory customer experience is the pillar of success for any hospitality business. Cleaning and sanitization also depend upon the services offered. Therefore, a cleaning checklist helps ensure that the surroundings are clean and hygienic in the hospitality industry.

In hospitality, cleaning also plays a key role as quality is one of the deciding factors in gravitating people towards your hotel. And as cleanliness is something that customers will expect before and during their stay, it’s critical to keep cleanliness your top priority.

The checklist will help you ensure that the SOPs are being followed appropriately.

All surfaces, equipment, and paraphernalia must be wiped down regularly to accumulate no dust in the hotel premises.

Introduction

A thorough wiping of various spaces and surfaces at regular intervals is essential to reduce the risks of bacteria formation. The housekeepers will have to chart out a good wiping schedule and a healthy workflow to carry out such tasks. A critical factor to keep in mind here is that the wiping should be done when the area is not busy.

Process

In addition to the wiping schedules in the hotel’s common areas, the kitchen too should have frequent clean-ups of crumbs and spills that appear on the floors, surfaces, table, or stove should be promptly wiped and sanitized. While cleaning up the kitchen, ensure to use non–toxic and non-harmful products as many of those chemical-based products can linger long after the cleaning is done and can even latch onto the food, which can pose health threats to the food of your hotel guests.

Dos

  • Ensure that you wipe surfaces at regular intervals.
  • An employee should clean up the spillage immediately to prevent an accident.
  • Avoid using toxic and harmful cleaning products.

Don’ts

  • Do not wipe while food is being prepared in the kitchen.
  • Avoid wiping services when hotel guests are around and while business activities are being conducted.

Mopping the floors with a mild disinfectant helps maintain the cleanliness of the hotel premises and surroundings.

Introduction

When visitors enter the hotel building, it is typically the floor’s cleanliness that they will notice first. Flooring that is stained, dull, or worn-out could deflect from the image of your building, no matter how much effort you may have put into the other components of your facility. Therefore, your floors need regular mopping and finishing to maintain their durability and appearance.

Process

An efficient carpet, tiles, or floor mopping service will involve some crucial components. The mopping methods, procedures, and products employed will primarily be subject to the type of floor that needs to be cleaned. Floors need to be mopped daily with a chemically treated dust mop or with a damp mop. The mops are available in a range of synthetic or natural fibers. The new mop heads are required to be soaked in water for 1 hour, and the mop head will have to be rotated for them to be dried and cleaned after each use. In addition, anything that involves spills on the floor needs to be dealt with very seriously, as a wet floor could potentially lead to accidents.

Dos

  • Keeping clean floors leads to a better appearance and durability of the floors.
  • Maintaining exceptional hygiene and cleanliness standards will prevent possible allergic reactions to dirt and dust.

Don’ts

  • Do not allow spillages to happen as that can lead to potential accidents.
  • Do not leave out any soils or stains on the floor.

While cleaning (wiping and mopping) may seem sufficient for the hotel to look spick and span, it’s best to disinfect the hotel premises regularly. Disinfection is crucial to avoid spreading infectious diseases and germs.

Introduction

If the hotel premises aren’t effectively disinfected, it can become a breeding ground for illness-causing germs. Arguably, hotels have their systems and cleaning methods, but hotels need to draw upon this disinfectant as a part of their cleaning routine. There is specific touchpoint such as bathroom fixtures, TV remotes, the bedside phones and the soft surfaces such as bedding and furniture.

Process

High disinfection areas will include surfaces that people regularly touch, like phones, doorknobs, light switches, remote controls, and bathroom fixtures needing disinfection at least once a day. Certain surfaces can become a fertile ground for germs and influenza, thereby making guests susceptible to illnesses. In addition, it’s also essential that the housekeeping team eliminates odors at their very source and core. The housekeeping team needs to employ powerful disinfecting agents such as aerosol products containing active ingredients to remove the odors directly from the air.

Dos

  • Regularly disinfect the waste disposal area.
  • Disinfect the prep area services in the kitchen with the help of surface sanitizing chemicals.
  • The cleaning personnel should ensure that they delime the faucets and sinks.

Don’ts

  • Avoid disinfecting without wearing a mask and protective gloves.
  • Do not put spilled chemicals into the original container.

Deep cleaning entails the complete removal of residues and soils from surfaces. Effective deep cleaning is the basis of disinfection, without which disinfection compliance could be compromised.

Introduction

Deep cleaning methods involve a lengthy and extensive cleaning protocol that effectively and efficiently eliminates contaminants and soils and improves the hotel’s overall appearance and odor. Typically, deep cleaning should be conducted several times a year, given the hotel’s volume and traffic.

Process

A fruitful deep cleaning service will comprise critical factors, such as cleaning and restoring guest room flooring. The techniques typically employed for this are high-pressure steam, heat, agitation, and extraction, used for deep carpeting. By doing so, you will help prevent possible damage and preserve the appearance while undergoing deep cleanings. Additionally, floors also need to experience deep cleaning.

The housekeepers need to ensure that the AC units are disinfected and cleaned to absorb future possible mold growth in terms of air conditioning. While on the other hand, windows and walls will require thorough deep cleaning to free off markings or blemishes.

Dos

  • Inspect surfaces using a flashlight to ensure that there are no missed spots.
  • Scrubbing the floors manually (by hand) would be much better than just pouring water, as that would help get all the dirt out.
  • Areas that call for critical inspection need to be identified and marked.

Don’ts

  • Do not forget to wear protective gloves.
  • Avoid using cleaning products that contain toxic chemicals.